HOW WILL MY ITEM BE SHIPPED?
All orders are shipped from the United Kingdom using Royal Mail. Orders are processed Monday-Friday and shipped the following business day. Please allow 24 hours for processing orders and receiving shipping confirmation.
Standard rate on all domestic orders: £2.99 (1-3 business days). Free standard shipping on all orders over £50.
You will receive an email confirmation of your order.
You will receive a further email once your order has been dispatched.
Your delivery will require a signature - so you can be assured that it's going to be delivered securely.
Please email email@example.com if your order is taking longer than expected and we will look into this for you. All shipping times are a guide only.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept payment by Visa, MasterCard, American Express, Apple Pay and Paypal.
I'VE CHANGED MY MIND, CAN I AMEND/CANCEL MY ORDER?
Unfortunately, it is not possible to make changes to your order after it has been placed. Once you receive your items, you can request a refund.
MY ITEM IS FAULTY OR INCORRECT, WHAT SHOULD I DO?
We are so sorry about that! Please email firstname.lastname@example.org and we will get this resolved as quickly as possible.
WHAT IS THE RETURNS POLICY FOR SWIMWEAR?
We hope you are satisfied with your purchase, in the unlikely event that you are not, you can return any item providing the following conditions are met:
- Items must be returned within 14 days of receipt
- Items must be unworn, unwashed and unaltered in any way
- Items must be returned in the original packaging with tags attached
- Items must be tried on over your underwear and the hygiene seal must be intact and not tampered with
HOW DO I ORGANISE A RETURN?
Please email email@example.com to request a return.
Orders must be returned within 14 days from the day you received it. Unfortunately if your return exceeds our 14 day policy we will not be able to process your return.
Please make sure you obtain proof of postage as we cannot be held liable for the loss of your item(s) being returned.
ARE RETURNS FREE?
The shipping cost incurred for returning items for a refund are NOT covered or reimbursed by us.